The CRITERE method for improved conflict management


Editie 1

For better conflict management, the C-R-I-T-E-R-E method interconnects three skills: Authentic Communication, Effective Negotiation and Framework of Law. It is an original and innovative synthesis of techniques known for their effectiveness in communication and negotiation. This book provides access to the greatest research achievements within these fields, encouraging clear and precise applications to our everyday relationships, be it within the couple, family, at work or at school. At each stage, a tool and various exercises provide due means for an inner transformation and the art of turning our disagreements into agreements.


Paperback - In het Engels 26,00 €

Gegevens


Uitgever
Presses universitaires de Louvain
Auteur
Étienne Chomé,
Collectie
Hors collection (Presses universitaires de Louvain)
Taal
Engels
BISAC Subject Heading
PSY041000 PSYCHOLOGY / Psychotherapy / Couples & Family
Onix Audience Codes
08 Adult education
CLIL (2013)
3134 Psychologie
Voor het eerst gepubliceerd
13 juni 2015

Paperback


Publicatie datum
13 juni 2015
ISBN-13
9782875583772
Omvang
Aantal pagina's hoofdinhoud : 352
Code
90492
Formaat
17 x 24 x 2 cm
Gewicht
606 grams
Aanbevolen verkoopprijs
26,00 €
ONIX XML
Version 2.1, Version 3

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Introduction
Part One: Agreeing on the framework
Chapter 1 : When should conflict be avoided ?
Chapter 2 : When is it advisable to avoid eluding?
Chapter 3 : Managing conflict without resorting to violence
Part Two: Agreeing on the rules of the game
in power relationships
Chapter1 : Setting the rules of the game
Chapter 2 : Adding force to the rules
Chapter 3 : Interconnecting fair authority and empathetic understanding
Part three: Agreeing on the rules of the gamein equal relationships
Chapter1 : Making a distinction between kinds of violence:
a way to voice something or a means to an end?
Chapter 2 : Preventing the other party from benefiting from power tactics
Chapter 3 : Leading a discussion without any tactics
Part Four: Combining emotional intelligence and rational thinkingto define the problem in depth
Chapter 1 : Listening to myself when I am impenetrable or aggressive
Chapter 2 : Listening to yourself when you are impenetrable or aggressive
Chapter 3 : 'I' to pinpoint the interests at stakeand agree on the definition of the problem
Part Five: Finding solutions, assessing them,keeping the best one and assessing its results
Chapter 1 : T = Thinking of as many ideas as possible
Chapter 2 : E-R-E = Evaluating the solutions fairly, keeping the best one andmaking a Realistic plan accordingly, implementing and Evaluating

Conclusion