Part One: Agreeing on the framework
Chapter 1 : When should conflict be avoided ?
Chapter 2 : When is it advisable to avoid eluding?
Chapter 3 : Managing conflict without resorting to violence
Part Two: Agreeing on the rules of the game
in power relationships
Chapter1 : Setting the rules of the game
Chapter 2 : Adding force to the rules
Chapter 3 : Interconnecting fair authority and empathetic understanding
Part three: Agreeing on the rules of the gamein equal relationships
Chapter1 : Making a distinction between kinds of violence:
a way to voice something or a means to an end?
Chapter 2 : Preventing the other party from benefiting from power tactics
Chapter 3 : Leading a discussion without any tactics
Part Four: Combining emotional intelligence and rational thinkingto define the problem in depth
Chapter 1 : Listening to myself when I am impenetrable or aggressive
Chapter 2 : Listening to yourself when you are impenetrable or aggressive
Chapter 3 : 'I' to pinpoint the interests at stakeand agree on the definition of the problem
Part Five: Finding solutions, assessing them,keeping the best one and assessing its results
Chapter 1 : T = Thinking of as many ideas as possible
Chapter 2 : E-R-E = Evaluating the solutions fairly, keeping the best one andmaking a Realistic plan accordingly, implementing and Evaluating